Terms and Conditions

Introduction

Welcome to Heavensa Luxury Villas (“we”, “our”, “us”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.

Booking and Reservations

  • Eligibility: You must be at least 18 years old to make a reservation.
  • Booking Process: Reservations can be made through our website or by contacting us directly. A valid credit/debit card is required to secure your booking.
  • Confirmation: You will receive a booking confirmation via email. Please review it carefully and contact us immediately if any details are incorrect.
  • Payment: Full payment may be required at the time of booking or upon arrival, depending on the terms of your reservation. All payments must be made in the currency specified on the booking confirmation.
  • Cancellations and Changes: Cancellation and modification policies vary depending on the rate plan and dates of your booking. Please refer to your booking confirmation for specific terms. If you need to cancel or modify your reservation, contact us as soon as possible.
  • No Show Policy: If you do not show up on the scheduled arrival date without prior notice, the full amount of the reservation may be charged.

Check-In and Check-Out

  • Check-In Time: Check-in is available from 9:00 am (GMT 3.30).
  • Check-Out Time: Check-out must be completed by 12:00 pm (GMT 8.30).

Guest Responsibilities

  • Compliance with Policies: Guests must comply with all hotel policies and rules, including those related to noise, smoking, and the use of facilities.
  • Damage and Liability: Guests are responsible for any damage caused to the property during their stay. We reserve the right to charge for any necessary repairs or replacements.
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Use of Website

  • Accuracy of Information: We strive to provide accurate and up-to-date information on our website, but we do not guarantee the accuracy, completeness, or reliability of any content.
  • Prohibited Activities: You may not use our website for any unlawful or unauthorized purpose, including but not limited to violating any intellectual property or privacy rights.

Privacy

Your use of our website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Limitation of Liability

To the fullest extent permitted by law, Heavensa Luxury Villas shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or services.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Democratic Socialist Republic of Sri Lanka. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the Supreme Court of Sri Lanka.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@heavensavillas.com or heavensavillas@gmail.com
Phone: (+94) 77 790 5988


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